Privacy Policy

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Effective Date: January 1, 2025

1. Introduction: What This Policy Is About

At FabrixMed, we value your privacy and want you to understand how we collect, use, and protect your information when you use our VideoConsults platform. Whether you're a patient, a healthcare provider, or part of a hospital team, this policy explains what data we collect, why, and how we keep it safe.

2. What Information Do We Collect?

We collect a few types of information to make sure VideoConsults works smoothly and securely:

  • Your personal details: like your name, birthdate, contact info (email, phone), and billing info.
  • Health information: details about your medical history, consultation notes, lab or diagnostic reports.
  • Technical info: things like your IP address, device type, browser, and usage logs to help us improve the platform and keep it secure.

3. How Do We Use Your Information?

We use your data to:

  • Help healthcare providers deliver care via secure video consultations.
  • Verify the credentials of doctors and providers.
  • Manage your account and support payments.
  • Improve our platform based on how it’s used.
  • Comply with legal and healthcare rules.

4. Who Do We Share Your Information With?

Your privacy is important. We only share your data when it’s necessary, such as:

  • With healthcare providers involved in your care.
  • With trusted partners who help run the platform (like cloud hosting and payment processors) — they follow strict privacy rules.
  • When the law requires us to share information (like for public health or legal investigations).

We do not sell your information to anyone.

5. How Do We Protect Your Data?

We protect your information using strong security measures, including:

  • Encrypting your data both when it’s stored and when it’s sent over the internet.
  • Strict access controls to ensure only authorized people can see your information.
  • Regular security reviews and updates to keep our systems safe.

6. What Are Your Rights?

You have rights about your data:

  • You can ask to see the information we have about you.
  • You can request corrections if something is wrong.
  • You can ask us to delete your information in certain cases.
  • You can object to some uses of your data.

If you want to exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep your session active while you’re using VideoConsults.
  • Understand how the platform is used so we can improve it.

You can control cookie settings in your browser.

8. Changes to This Policy

We might update this policy from time to time. If we make important changes, we’ll notify you by email or a notice in the platform.

9. How to Contact Us

If you have questions or concerns about your privacy, please reach out to:

FabrixMed Privacy Team Email: [email protected] Address: 44 East Ave, 2506 Austin TEXAS 78701 United States